Veneer of Politeness

Over the past couple of weeks I’ve been reading the book, Talent is Overrated. While the books focus is on how do we as individuals and organizations achieve uncommon results, a line from the book hit home on the topic of civility.

Too often people mistake civility with politeness and when this happens in a corporate culture we tend to see people who are unwilling to deal with the “elephant in the room.” As David Nadler puts it, “There’s a veneer of politeness.”

But a veneer of anything is the antithesis of true civility, because real civility enables us to be genuine, to deal with difficult issues passionately but respectfully.

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